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Refund Policy

Last updated: 26 January 2026

At gyandutmart.com (“we”, “us”, “our”), customer satisfaction is important to us. This Refund & Cancellation Policy explains the conditions under which refunds, returns, or cancellations are processed.

By making a purchase on our website, you agree to this policy.

1. Order Cancellation

a) Cancellation by Customer

  • Orders can be cancelled before they are processed or shipped

  • Once an order has been shipped or a digital product has been delivered, it cannot be cancelled

  • To request a cancellation, please contact us immediately at support@gyandutmart.com

b) Cancellation by Gyandutmart

We reserve the right to cancel an order due to:

  • Product unavailability

  • Pricing or listing errors

  • Payment issues

  • Suspected fraudulent activity

In such cases, the full amount will be refunded to the original payment method.

2. Refund Policy

a) Physical Products

Refunds or replacements are applicable if:

  • The product is damaged, defective, or incorrect

  • You notify us within 48 hours of delivery

  • The product is unused and in original packaging

We may request photos or videos for verification.

b) Digital Products & Services

  • Digital products, downloadable content, subscriptions, and services are non-refundable once delivered or activated

  • Refunds will only be considered if:

    • The product was not delivered, or

    • A technical issue from our side prevents access

3. Refund Processing Time

  • Approved refunds will be processed within 5–10 working days

  • Refunds will be credited to the original payment method

  • Processing time may vary depending on your bank or payment gateway

4. Shipping & Return Costs

  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect

  • Shipping charges (if any) are non-refundable

5. Non-Refundable Items

The following items are not eligible for refund:

  • Digital downloads

  • Online services or subscriptions

  • Gift cards or promotional offers

  • Products damaged due to misuse or negligence

6. How to Request a Refund

To request a refund, email us with:

  • Order ID

  • Registered email or phone number

  • Reason for refund

  • Images/videos (if applicable)

📧 Email: support@gyandutmart.com

7. Changes to This Policy

  • Gyandutmart.com reserves the right to modify this policy at any time

  • Updates will be posted on this page

  • Continued use of the website implies acceptance of the updated policy

8. Governing Law

This Refund Policy is governed by the laws of India.
Any disputes shall be subject to the jurisdiction of Indian courts.

9. Contact Information

For any refund or cancellation-related queries, contact us at:

🌐 Website: https://gyandutmart.com
📧 Email: support@gyandutmart.com